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In this first step, new travel agents will be introduced to the fundamentals of the trade. You’ll learn how the travel industry works, explore essential tools and terminology, and gain hands-on guidance for navigating DTA.com—your central hub for Disney bookings and client management. This step also focuses on building strong marketing so you can connect with your ideal clients. 

In this step, you'll dive into the full client journey—from the initial inquiry to the final follow-up. Learn how to manage your workflow efficiently, keeping every detail organized and every client feeling like a VIP. We’ll cover advanced trip planning strategies, concierge-level service, and how to enhance your clients’ travel experiences with dining reservations, excursions, and other curated extras that make every trip unforgettable.

Now that you’ve mastered the client experience, it’s time to focus on growing your business. Step Three guides you through branding and marketing yourself as a travel professional, while also helping you set up efficient back-end systems. You’ll learn how to streamline your processes, keep your business organized, and use TERN to manage client info, payments, and communications—all while ensuring you get paid smoothly and on time.